West Valley City Family Fitness Center (Rec Center)

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2024-04-26

I highly recommend. This place has everything. An awesome indoor pool with lap swimming, lazy river, awesome slide. The temperature is nice and I did not notice any discomfort. The facility is clean. The staff were friendly. There’s a full access workout gym. There’s a full court basketball indoors. There’s a play place for kids. There’s a rock climbing wall. You won’t be disappointed. I’ll be back.

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2025-01-22

Extremely disappointed with how the facility is ran and how they treat their guests. I came the other day to play pick up basketball with a cousin and we arrived at our usual time, around 3pm and everything seemed normal and nothing out of the ordinary. We approach the front desk (with our basketball equipment present--this is important for later on) and asked how much general admission would be to which they replied $5. Cool! No issue so far, everything is going great. Payment went through and I was good to go along with my cousin who had the same situation. Thirty minutes into playing a few pickup games, a lady enters the court screaming that everyone has to pack their things and leave the court for some hockey event that was going on and to "come back in two hours if you want to play". To my surprise, there was ZERO context flyers, staff, equipment, or anything that would have led to me assuming there was going to be a hockey event. Disappointed, I ask the staff member if we were able to leave the facility and come back free of charge due to the inconvenience with no precursors leading up to it. She replied "not up to me, ask the front desk". So, my cousin and I pack our stuff and head to the front desk to ask for a solution. The employees at the front desk were kind and thoughtful and I am sure they wanted to help, but they seemed just as confused as my cousin and I were. We explained the situation and asked if we were able to just come back in two hours since NO ONE told us there was going to be hockey in the basketball courts that was going to occupy the next two hours. The front desk lady responds that they were not aware of the hockey event and that they are not able to do any re-entry of anything past 5 minutes. It's unfortunate that guests have to suffer the consequences of poor management misleading not only the guest, but their own employees as well. To my disappointment, I was not going to ask for a $5 refund or demand a manager to resolve the situation, but I would have definitely appreciated if management fixed their crappy re-entry rules if they're going to kick me out for the facility that I paid to enter into. It was obvious from the get-go that I was there to play basketball, and the fact I was driven out of my $5 (without any notice that we were only going to have 30 minutes to play) ultimately ruined my experience.

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2024-11-12

Great place for a Martial Arts Test for the Royal West Martial Arts upstairs of the fitness center.